PAdecco Italia /ppAncona, Italy /ppAdecco Italia spa is seeking a motivated individual to join a startup insurtech company specializing in roadside assistance. Founded by visionaries who identified a market gap and filled it with an advanced digital solution, the company has quickly expanded from Italy to France and Spain, and is set to enter Germany in September 2024. Their goal is to become the leading provider of modern roadside assistance in Europe and beyond. /ppThe company operates with a B2B2C model, collaborating with major players in the automotive sector, including insurance companies, car manufacturers, rental agencies, and mobility operators. Through their advanced digital platform, customers of their partners can request assistance and replacement mobility solutions in real-time, revolutionizing roadside help. /ppThey are looking for a motivated professional to join their Customer Service team, someone operational who can help optimize processes and set new standards of excellence in the industry. /ph3Responsibilities: /h3olliManage assistance requests in case of difficulties (e.g., breakdowns, stalls), interacting with customers in real-time. /liliMonitor and supervise the digital support process, intervening when necessary. /liliEnsure a positive experience through digital channels (chat, phone) and/or coordinate directly with the network of providers. /li /olh3Requirements: /h3ulliFull availability to work shifts (24/7). /liliFull-time contract. /liliGood knowledge of Italian and English (Spanish or French is a plus). /liliExperience in operations and/or customer service (preferred). /liliTeamwork attitude. /li /ulh3Additional Information: /h3ulli4-month fixed-term contract. /liliShift work, including night shifts and weekends (occasionally). /liliPossibility of smart working or full remote work. /liliGross annual salary: €22,000. /liliExpected start date: 01/08/2025. /liliJob category: Administrative. /liliLocation: Milan, Italy. /liliFull-time availability. /li /ulpApplicants are invited to read the privacy policy available on the application page, respecting regulations D.lgs. 198/2006, D.lgs 215/2003, and D.lgs 216/2003. Please be aware of fake job postings; see our tips for recognizing scams on the dedicated phishing page on adecco.it. /ppAdecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG of 26.11.2004). /p #J-18808-Ljbffr