Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 60 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style.
The company, thanks to outstanding and constantly innovative products, is in a powerful growth phase in the global market, reflecting the strengthening of the staff in order to join our great successful team.
We are now looking for an E-commerce Customer Service (French Speaker) to join our E-commerce team. As a Customer Service Specialist, you will be the first point of contact for our customers, supporting them throughout their online shopping experience. Ensuring a seamless customer experience by interacting with customers through email and live chat
Continuously looking for ways of improving the customer experience based on customer feedback;
Supporting the E-commerce team on how to improve the online customer experience;
Collaborate with other departments to address customer concerns and improve the overall customer experience;
Support the ongoing enhancement of our Help Center and AI-powered customer support processes to improve efficiency and elevate the user experience;
Stay up-to-date with product knowledge, company policies, and e-commerce trends;
Support in translating website content.
Excellent knowledge of French and English;
Good MS Office Knowledge;