P pSTACK is a trusted global partner in digital infrastructure, delivering scalable, AI/ML and Cloud data center solutions to tackle global challenges with speed, scale, certainty, and responsibility. With a client-first focus, conscientious development and operational practices, we empower innovative companies to tackle their demand curve. /p h3General Purpose of the Position /h3 pAs a Critical Operations Engineer (COE), you are a business-hours-based technical specialist providing engineering depth, governance, and reliability focus to support safe operations, asset performance, and lifecycle management across STACK EMEA Data Centers. You will maintain and govern high-quality operating procedures and ensure disciplined change execution with proper planning, prerequisites, and acceptance criteria. You will provide technical oversight of vendor maintenance and installations, contribute to incident management through diagnosis, recovery planning, and corrective actions, and embed lessons learned into procedures and preventive maintenance. /p h3Key Responsibilities /h3 ul liCreate, review, maintain, and improve SMPs, SOPs, MOPs, and EOPs, ensuring technical accuracy, risk controls, monitoring points, rollback/recovery steps, acceptance criteria, and evidence requirements /li liEnsure procedure quality and maintain strict document control discipline /li liLead or support pre-job briefs and method reviews, verifying all prerequisites (spares, tools, isolations, monitoring, communications/escalation, rollback) before execution /li liSupport PM planning and optimisation, including task quality, frequencies, compliance, and elimination of recurring defects through structured reviews and lessons learned /li liSupport identification of critical spares, spares strategy, and vendor repair workflows for key assets /li liMaintain high-quality technical records to support KPIs, audits, and customer assurance /li liProvide technical oversight of vendors and contractors for maintenance, repairs, and installations, validating methods, test results, and close-out evidence /li liDeliver technical diagnosis and recovery planning for complex issues, supporting stabilization and restoration activities /li liProvide coaching and technical guidance to technicians and operations teams, contributing to training materials, competency development, and scenario drill preparation /li /ul h3Required Skills and Background /h3 ul liExperience in facilities, operations, or engineering within mission-critical environments; Data Center or hyperscale experience preferred /li liCompetence in operating, maintaining, and troubleshooting complex ME systems, including UPS, generators, LV distribution, transformers, cooling systems, controls/monitoring, and fire/life safety interfaces /li liStrong understanding of safe systems of work, risk controls, and disciplined change execution in live operational environments /li liProficient with monitoring platforms (BMS/SCADA, EPMS/DCIM desirable) and OMS workflow discipline /li liAbility to read, interpret, and explain electrical single-line diagrams and system schematics accurately /li liSkilled in analysing technical problems /li liGood command of written and spoken English /li liExcellent organisation, prioritisation, and stakeholder management skills /li liContinuous improvement mindset with focus on standardisation and raising engineering governance standards /li /ul /p #J-18808-Ljbffr