ADC Technical Customer Service Specialist, Amazon Dedicated Cloud (ADC) Customer ServiceJob ID: 3140035 | Amazon Web Services, Inc. | USA, VA, ArlingtonHourly: $24.00 - $43.00 USDResponsibilities
Serve as the customer-facing voice for U.S. Intelligence Community (USG) and Enterprise customers, addressing complex account and billing issues.Work with Enterprise customers to understand how they use AWS account and billing services and provide valuable feedback.Perform deep‐dive analysis on USG/Enterprise customer accounts and billing statements, educating customers on reporting options, alerts, and budgets.Provide prompt, efficient, detailed, customer‐oriented service, collaborating with global support peers to ensure consistent quality.Drive projects that improve customer interactions with AWS account and billing information.Act as Voice of the Customer, reporting and acting on observed areas for improvement and communicating trends to leadership.Assist with Enterprise customer communication during AWS critical launches and support events.Develop detailed knowledge of AWS products and features, work with AWS teams to drive resolution of issues, and update internal knowledge reference pages.
Qualifications
Associate's degree or higher, or certifications such as A+, Network+, Security+.Current, active U.S. Government Security Clearance of TS/SCI with Polygraph.Experience in leadership and/or account management positions.Ability to dig into details of a system or process to solve customer problems.Proven success in a fast‐paced support environment.Demonstrated success driving cross‐functional deliverables.SQL and/or other relational database experience.Strong fluency with Web Technologies and the Internet.Understanding of cloud‐based compute and storage concepts.
BenefitsThe base salary range for this position is $24.00 - $43.00 USD hourly. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation during the application process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.#J-18808-Ljbffr