Operations Specialist (UK & DE) – Milan
For a leading international company, we are looking for an Operations Specialist to support operational activities across the UK and Germany network.
Location: Milan
Languages required: Fluent English and German
What you'll do
You will join the Operations team and manage the end‐to‐end lifecycle of locker installation sites, working closely with internal teams, partners, and vendors.
Key responsibilities
Survey & Site Preparation
Request and follow up on survey reports from vendors
Coordinate with partners and vendors
Oversee site preparation activities
Installation Support
Coordinate the process from survey to installation completion
Manage installations and follow up on failed attempts
Ensure system data alignment (Locker/Counter)
Maintenance & Ticket Management
Monitor the ticket queue on a daily basis
Manage downtime and locker reactivations
Handle non‐urgent requests (maintenance, cleaning, spare parts)
Manage supply orders and restocking
Operational Support
Handle incoming emails and requests from hosts/partners
Coordinate cross‐functional activities between internal teams and vendors
Keep systems and records updated
Reporting & Monitoring
Prepare weekly reports on surveys, installations, tickets, and downtime
Monitor performance and manage escalations
Requirements
Fluent in English and German
Experience in operations or project coordination
Strong organizational and prioritization skills
Problem‐solving mindset and attention to detail
Excellent communication and stakeholder management skills
What we offer
Salary: starting from €40K, with room for negotiation
Start date: as soon as possible
Dynamic and international environment
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