Investigation Specialist Amazon Biz Business Operations, PSME ABBO Verification Operations-Variable
Amazon Business Biz Operations (ABBO) is part of WW PSME/ Self-Service Registration (SSR). Our operations span across India (DEL/HYD/BLR), Costa Rica (SJO), and Japan (CTS). We collaborate seamlessly with cross-functional teams, constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers. The team supports WW AB Marketplaces 24/7 on operational tasks encompassing manual verification, risk & abuse management, and assists WW AB teams on tasks that require human intervention. Primarily, the team verifies the legitimacy of potential customers to onboard business/corporate customers on the Amazon platform, providing additional benefits such as bulk ordering and expedited delivery. To protect the platform from abusive actors, the team combines technology, machine learning, and human ingenuity to identify threat vectors that can be exploited to perpetrate abuse. The team develops mechanisms to reduce the impact of abuse and assists WW AB team on manual tasks to reduce costs while improving efficiency and maintaining high quality standards.
If you are self-driven, seek new challenges, and aim to raise standards in a fast-moving environment, the ‘ABBO’ platform is where you can make an impact. We are inviting applications for the position of Investigation Specialist, where the candidate will work with AB customers and the internal ABBO system to meet business requirements. The ideal candidate should demonstrate quick decision-making skills, excellent verbal and written communication, and strong analytical abilities.
Key job responsibilities
1. Investigate suspicious customer registration activity and behavior that could pose a risk to Amazon Business.
2. Communicate via email and telephone with customers and other external and internal stakeholders to make informed risk decisions.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Identify new fraud patterns and trends; take appropriate actions to minimize associated risks.
5. Participate in special projects and assignments as necessary.
6. Collaborate with various business areas to resolve issues affecting financial, legal, and reputational risk.
7. Achieve weekly productivity and quality standards for investigations.
8. Be flexible with working hours, including overtime and weekend shifts as needed.
9. Shift time: Monday-Friday 4:00 AM-12:00 PM CST, with shifts varying based on program needs.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
* Experience or knowledge of fraud, risk management, data research, collections, or banking.
* Experience or knowledge in telemarketing or demand regeneration.
* Previous seller experience.
* University diploma.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For questions about the application process in your region, contact your Recruiting Partner.
Amazon is an equal opportunity employer, committed to diversity and inclusion, and does not discriminate based on protected veteran status, disability, or other legally protected categories.
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