Overview
Expert Digital Product & Delivery Lead - Electronic Toll Collection Service, Enilive SpA. You will be part of Enilive SpA and placed in the area dedicated to the business development of electronic toll collection services and related value-added services (parking, urban/limited traffic zone access, ferries, insurance, assistance). The team is responsible for defining, managing, and evolving the product roadmap, ensuring consistency between business objectives, project priorities, and the quality of the implemented solutions.
Responsibilities
Define and manage the evolutionary roadmap of the electronic toll collection service, in line with company strategies
Lead the development and evolution of the service\'s digital channels (web and mobile)
Design and optimize customer onboarding processes, from subscription to activation and first use
Manage the integration and evolution of CRM systems, ensuring effective management of the customer journey
Perform project and program management activities, ensuring planning, prioritization, and milestone compliance
Coordinate cross-functional teams (development, UX, marketing, operations, customer care) and external suppliers
Translate business requirements into functional specifications and delivery plans
Monitor product and process KPIs, promoting continuous improvement and customer focus
Qualifications
Degree in Engineering, Computer Science or STEM subjects; other qualifications, even lower, may be considered provided significant experience is demonstrated.
At least 3 years\' experience in similar roles, preferably in tolling, smart mobility, ITS or fintech contexts
Solid experience in managing digital products and coordinating multidisciplinary teams
Good knowledge of the English language
The profile is completed by
Knowledge of digital architectures and systems integration (APIs, microservices, CRM platforms)
Familiarity with Agile/Scrum methodologies and digital delivery tools
Experience analyzing product data and using KPIs and monitoring dashboards
Basic knowledge of digital