PpFor the strengthening of the IT - CRM team in Milan we are looking for a / an : /p h3Corporate CRM Specialist /h3 pThe person will be involved in analysis and develop of features to support the activities of our subsidiaries. /p h3Main activities /h3 ul liThe CRM Analyst will be responsible for maintaining customer relationship software; /li liAnalyze customer data to identify trends and opportunities for business growth; /li liCreate reports and dashboards to communicate key metrics to management and stakeholders; /li liCollaborate with cross-functional teams to drive improvements in customer experience, retention, and acquisition; /li liCollaborate with business analysts, project managers, and clients to gather and analyze requirements; /li liEnsure the data quality and accuracy of customer information; /li liStay up-to-date with best practices and new developments in CRM and customer data management; /li liCreate and maintain technical documentation for developed solutions; /li liTroubleshoot and resolve issues related to Dynamics 365 CRM applications; /li liStay up-to-date with the latest developments and best practices in Dynamics 365 and related technologies. /li /ul h3Requirements /h3 ul liBachelor's degree in Information Technology, Business, Marketing, Statistics, or related field; /li liWelcome experience with Microsoft Dynamics; /li liStrong communication and interpersonal skills; /li liAbility to work as part of a team; /li liStrong analytical and problem-solving skills; /li liExcellent communication and collaboration abilities; /li liVery good English; /li liWelcome knowledge of a second language. /li /ul h3Additional Information /h3 ul liContract : To be evaluated based on candidate's seniority. /li liPlace of work : Milan /li /ul h3Company Philosophy /h3 ul liInnovation and specialization /li liInternationalization. /li liSocial and environmental sustainability /li liPeople at the center /li liEqual opportunity and inclusion /li /ul h3Benefits /h3 ul liContinuing education and development /li liCorporate Welfare /li liCCNL funds (health and pension insurance) /li liCorporate conventions /li /ul h3Who we are /h3 pMapei, founded in 1937 in Milan, is a leader in the development, production and distribution of chemical products and solutions for the building industry, with more than 24 Lines of Business capable of responding to any need in the world of construction. /p pThe Group currently involves more than 12,000 people worldwide and is composed of 102 Subsidiaries with 81 production plants on 5 continents and 32 research centers. /p pWorking in Mapei means being part of a winning team with a great sense of belonging and values. /p pWe look for people with strong motivation, flexibility and passion oriented to develop their skills and always be one step ahead. /p pMAPEI, the most important worksite for your Talent! /p pThe company guarantees the processing of data in accordance with European Regulation No. 2016 / 679, referring to the privacy policy available by continuing with this application. The search is aimed at candidates of both sexes. (L. 903 / 77). /p /p #J-18808-Ljbffr