Beijing Century Joyo Information Technology Co., Ltd., Shenzhen Branch (C22), Job ID: 3154932
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The Regulatory Intelligence, Safety and Compliance (RISC) team under the Trustworthy Shopping Experience (TSE) organization is looking for a Sr. Risk Manager to lead the design and improvement of worldwide selling partner content, communication, and education.
RISC’s mission is to protect customers from products that are unsafe, illegal, illegally marketed, or overall non‑compliant with Amazon’s policies, while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.
In this role, you will own and determine the communication strategy for selling partners, set clear standards, and build scalable mechanisms that improve the clarity, accuracy, and transparency of RISC’s content. You will lead process improvements and execute complex, cross‑functional projects that directly address selling partner pain points. You will communicate cross‑functionally and to leadership on progress, risks, and process changes. This role requires a self‑driven, autonomous, and proactive individual with strong professional written and verbal communication skills in both English and Chinese.
The ideal candidate will leverage extensive project management experience, combined with excellent writing skills, analytical capabilities, and a keen sense of innovation, to lead communication improvement projects from conception to completion.
Work effectively and collaboratively to establish documented standards, mechanisms, and processes.
Actively engage in conducting selling partner experience research and determining future strategy to dynamically create content that exceeds Amazon selling partner expectations.
Efficiently audit current processes and deploy improvements.
Be highly proficient in program managing internal workstreams.
You will have shown that you are a self‑starter, able to work independently, and comfortable dealing with ambiguity, helping drive toward scaling our communication and mechanisms to enhance selling partner experience (SPX). This includes:
Establishing a raised‑bar of content standard, drafting new content, and improving existing content to mitigate selling partner friction.
Identifying and implementing mechanisms that will enable us to improve compliance content, communication, and education.
Partnering with cross‑functional program, product, tech, business, and policy teams to create a scalable strategy to develop content while upholding SPX.
Identifying opportunities to automate processes using Amazon’s tools and technology to reduce SP friction. Enhance self‑service tools and improve efficiency, engagement, and the overall SPX.
Conducting research and selling partner experience journey mapping to determine pain points and needs.
Key Job Responsibilities
Management of RISC communication, including development, maintenance, and improvement.
Collaborate cross‑functionally with product, tech, and program teams to raise the content bar on communication.
Author email communication in response to emerging needs and priorities.
Optimize RISC's communication by conducting A/B tests and selling partner interviews to identify needs, preferences, and behavior.
Own tactical execution, including issue/defect resolution and quality improvement.
Accountable for developing, tracking, and improving RISC's communication performance metrics, including tracking, analyzing, and optimizing HMD.
Basic Qualifications
6+ years of compliance, audit or risk management experience.
Knowledge of Microsoft Office products and applications at an advanced level.
Bachelor’s degree or equivalent.
5+ years of program or project management experience.
Preferred Qualifications
Project Management Professional (PMP) or equivalent certification.
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent.
Master’s degree or equivalent.
Experience in English‑language communication skills, both written and verbal. xlwpduy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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