Ph3Experteer Overview /h3pIn this role, you help clients and the firm tackle complex transformation and digitisation programs. You will lead customer‑centric transformation efforts, leveraging data and analytics to map and improve the customer lifecycle. You’ll shape strategies across digital and traditional channels and drive actionable plans. This opportunity suits a metrics‑driven professional who wants to influence large‑scale customer experiences and business performance. /ph3Retribuzione / Benefits /h3ulliDefine market sizing, trends, opportunities and threats in the Customer Digital space /liliBenchmark competitors and identify differentiating opportunities in Customer Digital /liliAnalyze and segment customers to uncover needs and map the Customer Journey /liliIdentify moments of truth, pain points, and opportunities to delight in the customer journey /liliAssess Voice of the Customer and close feedback loops /liliEvaluate digital marketing channel performance across the journey /liliDevelop evolutionary Customer strategy and prioritise initiatives with a detailed action plan /liliRe‑engineer digital processes and set up a change roadmap /liliDefine channel strategies based on Data Analytics approaches (Social, Digital, Mobile) /liliDesign and implement innovative customer experience scorecards /liliLaunch new digital initiatives and quantify e‑commerce growth potential /liliEvaluate costs and revenue impacts for suggested actions and prepare a detailed Business Plan /li /ulh3Responsabilità /h3ulliMaster’s degree in Business, Engineering or Marketing /liliStrong quantitative skills with numbers and big data /liliSolid academic background /liliExcellent knowledge of MS Office suite /liliExcellent English, study or work experience abroad preferred /li /ulh3Requisiti fondamentali /h3ullihybrid work arrangements /liliadvanced training and development programmes /liliinternational mindset and innovative projects /liliwell‑being initiatives /liliinclusive and diverse environment /li /ul /p #J-18808-Ljbffr