Responsibilities
* Help design, build and continuously improve the clients online platform.
* Research, suggest and implement new technology solutions following best practices/standards.
* Take responsibility for the resiliency and availability of different products.
* Be a productive member of the team.
Requirements
* 4–5+ years of overall IT experience with strong hands‑on expertise in ServiceNow development.
* Proven experience in ServiceNow Sales and Order Management (SOM) and CPQ implementations.
* Design, develop, configure, and support ServiceNow solutions with a focus on Sales and Order Management (SOM) and CPQ modules.
* Collaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into scalable technical solutions.
* Configure and customize workflows, catalog items, business rules, UI policies, client scripts, Flow Designer flows, integrations, and automation solutions.
* Implement and support CPQ functionalities, including product configuration, pricing models, quote generation, and order orchestration.
* Develop and maintain integrations with CRM, ERP, and third‑party systems using REST/SOAP APIs and Integration Hub.
* Participate in solution design, code reviews, testing, deployment, and release management activities.
* Troubleshoot platform issues and provide timely support and resolution.
* Ensure compliance with ServiceNow best practices, governance standards, and security guidelines.
* Create and maintain technical documentation, knowledge articles, and operational procedures.
* Work effectively within Agile/Scrum teams across global environments.
* Strong understanding of: Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, REST/SOAP Integrations.
* Strong proficiency in JavaScript and ServiceNow scripting concepts.
* Experience with order management lifecycle and quote‑to‑cash processes.
* Familiarity with Agile methodologies and DevOps practices.
* Strong analytical, debugging, and problem‑solving skills.
* Excellent verbal and written communication abilities.
* Strong interpersonal and stakeholder management skills.
* Exposure to telecom, manufacturing, or enterprise sales domains is an added advantage.
* Experience with CRM platforms such as Salesforce is beneficial.
* Knowledge of ITSM, CSM, FSM, or other ServiceNow modules is a plus.
* Strong collaboration and teamwork mindset.
* Ability to work independently and manage multiple priorities effectively.
* Proactive attitude with a continuous learning mindset.
* Customer‑focused and consultative communication approach.
* Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Preferred Certifications
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Application Developer (CAD)
Benefits
* A challenging, innovating environment.
* Opportunities for learning where needed.
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