Responsibilities
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Manage technical support phone lines and respond to customers’ questions and concerns.
Provide first and second-level support to customers by phone and email.
Diagnose and troubleshoot technical issues remotely to find solutions.
Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
Take part in quality improvement projects and help enhance our service offerings.
Occasionally visit customers on‑site to gain hands‑on experience and support sales activities.
Qualifications
Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
Excellent technical product knowledge and remote troubleshooting skills.
Experience in a pathology laboratory or similar environment is preferred.
Proficiency in computer and software applications.
Fluency in Danish and English is required; native Danish speaker who lives or has lived in England. Additional languages (Dutch, Finnish, French, German, Italian, Norwegian, Spanish, Swedish) are a plus.
On a personal level, you possess great problem‑solving and analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication and interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
Benefits and Working Conditions
Position can be remote, hybrid or office based.
Comprehensive training and development opportunities to help you excel in your field, starting with an onboarding program.
A dynamic environment focused around delivering best‑of‑class customer service.
Agilent offers core global benefits to all staff – Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (vary by country).
A dedication to work/life balance.
Travel & Schedule
Travel requirement: Occasional.
Shift: Day.
Duration: No end date.
Job function: Services & Support.
Full‑time weekly schedule. Option to work remotely.
Location: Remote Technical Support for Pathology – Native Danish or Native Norwegian speaker; also available in La Spezia, Liguria, Italy.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. xlwpduy
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