Ph3Experteer Overview /h3pIn this role you support and enable real‑world applications built on InterSystems technology, collaborating with developers and healthcare partners to solve technical challenges. You provide expert guidance on installation, configuration, development, and operation, while delivering troubleshooting, training, and documentation. You join a global team to enhance customer satisfaction, contribute to technical knowledge, and participate in on‑site and on‑call activities. This role offers exposure to healthcare projects and the opportunity to shape customer outcomes through technical excellence and cross‑functional collaboration. /ph3Retribuzione / Benefits /h3ulliProvide timely responses to customer inquiries per service standards /liliOffer technical support for application development using InterSystems technology stack /liliAdvise Partners on installation, configuration, development, and operation of InterSystems products /liliTroubleshoot and analyze performance; escalates unresolved issues per policy /liliCreate training materials for technical courses and write technical documentation /liliGather customer feedback for product/service improvements and escalates to management /liliImprove response times and communication through ongoing learning /liliParticipate in on‑site training, meetings with customers/partners, and on‑site implementations /liliContribute to on‑call 24‑hour roster and on‑site support activities /li /ulh3Responsabilità /h3ulliKnowledge of web-oriented languages including HTML and Javascript /liliExperience with SQL, data analysis and database methodologies /liliKnowledge of programming languages, preferably Java or C++ /liliExperience in software roles such as Developer, Quality Engineer, or Solutions Architect /liliAbility to write technical documents /liliFamiliarity with Internet/Intranet concepts /liliExperience with InterSystems products (Cache, Ensemble) is desirable but not required /liliAbility to work in a multicountry, cross‑functional team /liliBS or MS in Computer Science or equivalent is desirable but not mandatory /li /ul /p #J-18808-Ljbffr