About UsAxelera AI is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.In just four years, we have raised a total of $370 million and have built a world-class team of 220+ employees (including 49+ PhDs with more than 40,000 citations), both remotely from 18 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands.We have also launched our MetisTM AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million.Our unwavering commitment to innovation has firmly established us as a global industry pioneer.Are you up for the challenge?Position OverviewWe are looking for a skilled Embedded Engineer to join our AI Software and Drivers & OS team in Florence.This role focuses on diagnosing and resolving advanced technical issues identified through current product analysis as well as supporting new and ongoing AIPU products released throughout the year.Key ResponsibilitiesDevelop new product features for our AIPU product lines working together in the team with the other senior engineersServe as escalation support for complex incidents involving AI software, drivers, and operating system components.Troubleshoot technical issues related to our AIPU products, including new releases, firmware updates, and feature rollouts.Analyze system data, logs, and user reports to identify underlying root causes.Collaborate with engineering teams to validate defects, propose fixes, and support resolution planning.Maintain accurate documentation of incidents, resolutions, and known issues.Provide expert feedback to improve knowledge bases, standard operating procedures, and support workflows.Support continuous improvement efforts based on current system analysis and customer feedback trends.Assist