Technical Support Specialist
We are seeking an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
About the Job
This is a full-time position that requires strong communication skills, technical knowledge, and the ability to work effectively under pressure. You will be part of the Customer Care Organization and report to the Manager Customer Technical Support and Coordination.
Key Responsibilities
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Requirements
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both Italian and English. Additional European languages will be advantageous.
* Ability to travel 15% travel, overnight, within territory or locations
Benefits
We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.