We are looking for a committed and detail-oriented Front Office Receptionist to join our team at the brand-new Hampton by Hilton Venice Isola Nuova. Position Overview: As a Front Office Receptionist, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is enjoyable and comfortable. You will handle check-ins and check-outs, manage reservations, and provide information about the hotel and local area. This role requires excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment. Key Responsibilities: - Greet and welcome guests upon arrival, providing a friendly and professional first impression. - Manage the check-in and check-out process efficiently and accurately. - Handle guest inquiries and requests in person and over the phone. - Manage reservations, including modifications and cancellations, using the hotel’s property management system. - Provide information about hotel services, amenities, and local attractions. - Address guest complaints and concerns promptly and professionally. - Maintain a clean and organized front desk area. - Collaborate with other hotel departments to ensure a seamless guest experience. - Perform administrative tasks as needed, including billing and cash handling. Qualifications: - High school diploma or equivalent; hospitality or related field education is a plus. - Previous experience in a front office or customer service role, preferably in a hotel setting. - Strong communication and interpersonal skills. - Proficient in computer skills and experience with property management systems (PMS) is preferred. - Ability to work flexible hours, including weekends, holidays, and overnight shifts. - Excellent problem-solving skills and attention to detail. - A positive attitude and a passion for hospitality. - Good communication skills in Italian and English, other languages is a plus We offer: - Competitive salary and benefits package. - Opportunities for professional growth and career advancement within a leading hotel brand. - A supportive and collaborative work environment that values innovation and teamwork. - Comprehensive training and development programs. - A chance to make a significant impact in a brand-new hotel setting. - Discounted rates for accommodation and F&B in international branded hotels. Contratto di lavoro: Tempo determinato Benefit: - Supporto allo sviluppo professionale Disponibilità: - Festivo - Turni - Turno notturno - Weekend Lingua: - Inglese (Obbligatorio)