Overview
Languages: Arabic | Brazilian Portuguese | Spanish
Location: Lisbon, Portugal (On-site / Hybrid / Remote*)
Salary: €920 gross × 14 months + €40 complexity bonus × 11 months
Contract: Full-time | Permanent
How to Apply
Send your CV to can.dinler@cbtalents.org or use the Application Form
About the Role
We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.
Working Hours & Shifts
Initial phase (12-hour coverage):
* Monday–Sunday | 07:00–19:00
* Two shifts:
o 07:00–16:00
o 10:00–19:00
Later phase (to be confirmed by the client):
* 24/7 operation, Monday–Sunday
* Rotative shifts
* 2 rotative days off
Key Responsibilities
* Support advertisers running paid digital advertising campaigns
* Handle end-to-end product troubleshooting via email and chat
* Assist with campaign setup, optimization, and performance inquiries
* Collaborate with internal Product Operations and Engineering teams
* Drive customer satisfaction across the full case lifecycle
* Ensure adherence to SLAs, productivity targets, and quality KPIs
* Proactively identify initiatives to improve service quality and user experience
* Educate advertisers on product features and common issue types in partnership with internal specialists
What We're Looking For
* Mandatory experience in paid campaign management
* Degree in Marketing or a related field
* Hands-on experience in Digital Marketing
* Experience in a Contact Centre or Advertising Tech service program
* Strong knowledge of social media platforms and digital advertising fundamentals
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
Compensation & Benefits
* Base salary: €920 gross × 14 months
* Complexity bonus: €40 gross × 11 months
* Meal allowance: €7.63 per working day
* Health insurance: from day 1 (employee contribution applies; free after 6 months)
* Welcome bonus: paid in 12 monthly installments during the first year
Conditional on maintaining <6% unjustified absenteeism
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