For thousands of years, commerce was human. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.
We build AI agents that bring back the personal, conversational shopping experience, but at infinite scale. Through WhatsApp, web, voice, and email, we help brands sell through real conversations that feel natural, helpful, and human. Where this is going: an AI-native CRM that runs the entire customer relationship for B2C brands, across every channel, autonomously.
We work with brands like Ducati, Pittarosso, Piazza Italia, and Doppelgänger. You’ll work directly with the leadership team (CEO, Head of Product and CX) as their right hand. You’ll touch everything: commercial strategy, revenue operations, international expansion, product strategy and operations, hiring, and whatever the business needs most on any given week.
You are in the trenches: leading the pricing strategy that shapes how we monetize, building the commercial playbooks that drive expansion, designing the operating infrastructure for international markets, shaping product strategy and helping implement it, and setting up the systems and reporting that a scaling startup needs but nobody has had time to build. One week you’re running a churn analysis that changes how we retain customers. What makes this different from a typical operations role: you are building systems, not just running them.
If there is a manual process, your job is to automate it. If there is a repetitive workflow, your job is to design a better process for it or get an AI agent on it. Within six months, you should be running the most important operational projects at TextYess alongside the leadership team. Product Manager, Head of Operations, CS Lead, or something we have not named yet. Commercial strategy and operations: pricing, expansion playbooks, revenue forecasting, growth modeling, and the systems that power the commercial engine
→ Customer operations: build the infrastructure that scales