JOB PURPOSE
We are looking for an IT Systems Specialists to maintain and improve our Guest processes, Onboard platforms and their integrated systems.
He/She will take care of our Onboard platform in Data Configuration, Analysis, Troubleshooting and Support for onboard business such as: F&B, Shorex, Spa, Guest, Crew, Safety, Security, Housekeeping, Finance, etc.
The Systems Specialist oversees and maintains production and testing systems; schedules legacy systems operations; monitors output and report distribution, performs a variety of tasks relative to assigned area of responsibility collaborating with Corporate, Managers and other IT Specialists.
KEY ACCOUNTABILITIES
• Analyses and elicits of business requirements for onboard Onboard platforms and their integrated systems.
• Gives support in planning, managing and delivering Onboard platforms and their integrated systems;
• Gives support in defining solutions aligned to business requirements;
• Ensure and overseeing all systems setting activities related to new buildings operations;
• Supports business for the updating, testing and measurement of the products evolution added to the systems;
• Set ups and update the PMS onboard through a steady maintenance interdepartmentally (Guest and Crew Service, Excursion, Spa, Finance, Retail, F&B, Dining, Safety and Security);
• Provides assistance and advice to the on-board departments involved in PMS settings;
QUALIFICATIONS (skills, competencies, experience)
• Experience in Cruise Industry (focus on Hotel Operations);
• At least 3 years’ hands-on experience in similar roles or equivalent experiences with IT Applications for Cruise Lines;
• Working knowledges of Retail and Reservation Systems (Oracle Simphony, Oracle Silverwhere, TCPOS or similar);
• Working knowledges of onboard PMS Systems and Ship Warehouse process (Oracle SPMS, Oracle MMS, Crunchtime or similar);
• Oracle, SQL/MySQL database Language skills;
• Knowledge of programming languages (Python, JavaScript or similar) is a plus;
• Knowledge of Automation and Reporting Tools (PowerAutomate, PowerBi, PowerApp) is a plus;
• Ability to manage priorities and meet deadlines in a timely manner;
• Good inter-personal and communication skills;
• Good organizational, problem-solving, and analytical skills;
• Versatility, flexibility and a willingness to work in a dynamic environment;
• Availability to travel and outside region residencies;
• Bachelor's degree required in Engineering, Computer Science (or equivalent);
VISA REQUIREMENTS (if any)
• Right to work in Italy;