Field Service Engineer Radiology Solutions Emilia Romagna Join to apply for the Field Service Engineer Radiology Solutions Emilia Romagna role at Agfa Radiology Solutions. The Field Service Engineer for DR and CR equipment performs technical service and support day-to-day business on Agfa and 3rd party products and systems to customers. This position performs technical support for Agfa NV imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance, and servicing of imaging equipment and associated ICT/electrical equipment. The individual must be customer-focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers, and third-party trades in a professional and tactful manner, presenting a positive image of the Company. ACTIVITIES Install and modify Agfa and 3rd party products (DR and CR). Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely. Assist R&D and HQ in problem-solving and risk analysis. Train the customers. Escalate necessary problems to 2nd and 3rd tier support. Perform preventive/corrective maintenance on Agfa products. Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues. Identify opportunities for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required. Manage the return of equipment and parts in a compliant timely manner to company procedures. EDUCATION University degree in Engineering / Electronics / Biomedical / Mechatronics or related. Experience Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products, especially X-ray/DR systems. Experience of networking and remote diagnosis software systems. Experience of working safely with electromechanical systems. Project Management skills could be a plus. Specific Skills Proactivity, flexibility, independence, own initiative, eager to act on short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive mindset, energy to make the change. Excellent attention to detail, ability to use initiative, strong self-motivation, ease of communicating with people, willingness to daily travel on business. Able to fault find basic electronics to component level and excellent analytical skills. Good X-Ray/DR and Windows 7/10 knowledge. Full driving licence. Languages: Italian (native speaker level) and English (at least B2 level), any other language could be a plus. Seniority Level Mid-Senior level Employment Type Full-time Job Function Customer Service, Engineering, and Health Care Provider Industries Medical Equipment Manufacturing J-18808-Ljbffr