At Newson Clinic we have high aspirations to provide first class care for all women. It’s crucial that this is reflected in our services to patients and staff and embedded in the way we do things.
Our aim is to help women to have a positive experience of the menopause and perimenopause.
Our consultations and services provide bespoke advice and treatment options relevant to our patients. We also work closely with other specialists to optimise the future health and wellbeing of our patients. Consultations for perimenopause and menopause are individualised – we discuss treatment options for both Hormone Replacement Therapy and non-hormonal treatment.
As a phlebotomist you will be based at our clinic, Winton House in Stratford-upon-Avon. You will be responsible for drawing blood from patients, and helping to create a welcoming, calm environment for patients. Phlebotomy training can be provided when required.
Dependant on the needs of the business, you may also be required to provide administrative support to our Operations team, ensuring that all associated tasks are completed to a high standard.
Phlebotomist
* Safely drawing blood samples from patients
* Reassuring and calming patients who may be nervous
* Registering the blood sample and storing it in the correct environment
* Labelling of blood vials and posting to our partner laboratory, Nationwide Pathology
* Practicing proper patient identification and updating patient notes on Semble
* Ordering stock for phlebotomy services
* Managing and emptying clinical waste
* Responsible for HCA rooms
* Stocking treatments rooms as required
* Ensuring all treatments rooms are clean
* Completing mandatory training
* Chaperone duties when required
Administration
* Booking appointments for patients with the company’s clinicians.
* Creating and sending patient letters following consultations.
* Invoicing and collecting payments for appointments, prescriptions, and blood tests.
* Liaising between patients and clinicians for any aftercare needs and queries via phone, emails, and webchat.
* Managing clinician diaries following patient requests to change or cancel appointments as and where required.
* Offering refreshments to patients and ensuring the tea and coffee supplies are replenished
The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Skills and Knowledge
* Excellent communication skills
* Good spoken and written English
* Strong and active listening
* Customer orientation and ability to adapt/respond to different types of characters in a positive manner
* Computer literate
* Ability to multitask, prioritize and manage time effectively
* Ability to work independently
* Ability to work with a team
* Good time management
* Strong sense of compassion
Job Title: Dual Phlebotomist and Administrator
Department: Clinical Services
Reporting To: Clinical Services Team Leader
Contracted Hours: 37.5 hours per week to be performed 09:30 - 17:30 Monday to Friday (Part-Time hours can be considered)
Location: Stratford-upon-Avon
Salary Band: £26,000 - £30,000 per annum depending on experience
In addition to a competitive salary, we offer a wide range of benefits including:
* 33 days paid annual leave (pro rata) in each holiday year, including Bank and Public Holidays entitlement
* Additional annual leave purchasing scheme
* Paid sick leave
* Contractual family leave
* A generous contributory pension scheme
* Free Employee Assistance Programme (EAP)
* Paid study leave
* Opportunities for learning and development
* Discounted staff medical appointments
* Discounted diagnostic services
* Access to balance + app
* Retail discount and cashback scheme
* Additional benefits via Benefex including, but not limited to, gym discounts, technology vouchers, dental insurance and healthcare cash plan and private medical insurance.
Benefits: Health insurance, Dental insurance, Paid annual leave, Paid sick leave, Paid parental leave, On-the-job training, Employee discount schemes, Employee assistance programme (EAP), Pension scheme