Housekeeping Manager Assistant - Bvlgari Hotel MilanoCompany:Bvlgari Hotels & Resorts TurbigoLocation:Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, 20121Salary:EUR 30,000 - 40,000Schedule:Full TimePosition Type:ManagementJob SummaryEntry level management position that focuses on supporting the day‑to‑day activities in Housekeeping and Laundry. The position works with employees to clean and maintain guestrooms and public spaces. It completes inspections and holds people accountable for corrective action. The role assists in ensuring guest and employee satisfaction while maintaining the operating budget.Education and ExperienceHigh school diploma or GED; 1 year experience in the housekeeping or related professional area.2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.Managing Housekeeping Operations and BudgetsEnsures knowledge and understanding of OSHA regulations are up to date.Oversees all lost and found procedures.Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.Works effectively with the Engineering department on guest room maintenance needs.Understands and complies with loss prevention policies and procedures.Ensures all employees have proper supplies, equipment and uniforms.Assists in supervising an effective inspection program for all guestrooms and public space.Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.Observes service behaviors of employees and provides feedback to individuals; continuously strives toimprove service performance.Ensuring Exceptional Customer ServiceHandles guest problems and complaints seeking assistance from supervisor as necessary.Assists in the review of comment cards and guest satisfaction results with employees.Sets a positive example for guest relations.#J-18808-Ljbffr