As a Customer Success Manager (CSM) on the RBS Strategic Account Services (SAS) Select Shared Solutions Team, you will have an exciting opportunity to help shape and deliver a strategy for managing emerging Azienda riservata Seller Partners. The SAS Select Shared Solution Team helps small and medium‐size US‐based businesses accelerate growth on Azienda riservata. Our team of consultants (CSMs) provide data‐driven advice with a collaborative and customer‐focused approach through a pooled account management model. As a CSM in this pooled model, you will support a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Azienda riservata. You will provide support for seller questions, insights on category opportunities, and program adoption guidance, focusing on topics such as Catalog Optimization, Account Health, Issue Assistance, Growth Strategy, and Program Adoption. In addition, you use your analytical know‐how to proactively identify untapped potential of each Selling Partner. Your objective is to deliver superior Program Satisfaction and operational excellence while supporting sellers to drive their business growth.Being part of this fast‐growing program, you will have the opportunity to take ownership in various projects, help evolve the program and develop subject‐matter expertise in specialized domains.Regular shift timings: 4 PM to 1 AM IST, Monday to Friday, based in our Bengaluru (India) office.Key job responsibilities Manage incoming seller inquiries through a pooled support model, responding to seller questions within defined SLAs.Analyze seller data on the efficiency of listings, selection and account health to provide strategic recommendations to maximize the sellers' potential.Provide reactive support for complex seller questions on category opportunities, program adoption, and general business guidance.Coordinate with Operations teams for catalog optimization requests.Coordinate with the Issue Assistance team for expedited support on