PbSocial network you want to login / join with : /b /ppHelp Desk Application Support – Space Operations (ESA), Italia / Campania / Caserta Location : Job Category : /ppOther /ppEU work permit required : /ppJob Reference : /pp437940322 /ppuJob Views : /u Posted : /pp20.05.2025 /ppuExpiry Date : /u 04.07.2025 /ppbJob Description : WHO WE ARE /b /ppEtinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets, managing the full lifecycle of specialist and executive-level hires. /ppWe prioritize trust and transparency to foster robust, enduring connections with our clients and candidates. /ppOur approach ensures a swift journey towards your next career step. /ppWHAT WE ARE LOOKING FOR /ppHelp Desk Application Support – Space Operations (ESA) /ppSeeking a motivated, tech-savvy Help Desk Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users. /ppYou will be part of a dynamic, international team working in a high-security, high-impact space environment supporting Earth observation, satellite launches, and future space programs. /ppbYOUR TASKS /b /pulliProvide first-line technical support via phone, email, or ticketing system /liliLog, categorize, and prioritize tickets /liliTroubleshoot and resolve incidents and application issues /liliEscalate issues to 2nd / 3rd level support as per SLAs /liliManage application access, configurations, and routine updates /liliConduct application monitoring and alarm analysis /liliMaintain and improve operational documentation and procedures /liliParticipate in testing, patching, and deployments /liliCommunicate professionally with ESA end users /liliCollaborate with internal teams and vendors to resolve issues /liliApply ITIL best practices in incident, request, and change management /liliContribute to user training, documentation, and knowledge sharing /li /ulpbYOUR SKILLS AND EXPERIENCE Technical Skills : /b /pulliKnowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX) /liliFamiliarity with ITIL framework /liliProficiency with Microsoft Office, Outlook, and basic systems administration /liliUnderstanding of XML, SFTP, and Eclipse is a plus /liliExcellent troubleshooting skills, especially under pressure /liliTechnical certifications are a strong asset /li /ulpbKnowledge and Experience : /b /pulli1–2 years in help desk or application support roles /li /ulpbPersonal Skills : /b /pulliFluent English (written and spoken – B2 minimum ) /liliStrong customer service, communication, and stress management skills /liliProblem-solving mindset and practical attitude /liliAbility to multitask, prioritize, and work under pressure /liliAbility to adapt and learn quickly in a structured environment /li /ulpbEXTRA INFORMATION /b /pulliWork location : Rome – hybrid mode (2 days on-site, 3 days remote) /liliWork hours : Monday–Friday, shift-based from 08 : 00 to 18 : 00 /liliContract type : Permanent /li /ulpSupport a critical ESA application with 7 modules involved in mission planning, non-conformance tracking, and satellite launch operations. /ppJoin a multicultural, international team and be part of the European space ecosystem. /ppPlease note that due to data sensitivity, this position is currently available only to individuals meeting the following criteria : /pulliNon-EU Citizens with a valid work permit based in the EU /liliYour CV will be carefully evaluated; if suitable, we will contact you. If not, your CV will be kept for future opportunities. /liliWe support Diversity and Inclusion. If you identify with these communities and meet the minimum criteria, you will have the opportunity to demonstrate your abilities in an interview. /li /ulpJ-18808-Ljbffr /p #J-18808-Ljbffr