Ph3Role Context and Mission /h3 pAs Global IT Sr Specialist ServiceNow, you will join the ServiceNow Platform Team and play a pivotal role in enabling new ways of working, driving adoption, and ensuring a seamless employee experience. You will act as the bridge between technology, business stakeholders, and end users—ensuring solutions are understood, adopted, and continuously optimized. /p h3Key Responsibilities /h3 h3Platform ownership operational health /h3 ul liOwn the overall health, availability, performance, reliability, and maintainability of the ServiceNow platform (production and non‑production). /li liEstablish and operate proactive monitoring and operational routines (e.g., capacity/performance review, stability trends, platform risk register). /li liEnsure platform configuration aligns with scalable architecture principles, reducing long‑term complexity and technical debt. /li liEnsure the platform is secure, compliant, and aligned with enterprise security, risk, privacy, and audit standards. /li liPartner with security teams to implement and maintain access controls, role governance, segregation of duties, data protection, and secure integration patterns. /li liLead platform readiness for audits and assessments; maintain evidence of controls and compliance. /li liLead platform governance, including architecture standards and guardrails (e.g., “configure vs customize” policy, integration standards, naming conventions). /li liLead platform governance, including development quality controls (code review, automated testing expectations, documentation standards). /li liLead platform governance, including lifecycle management for customizations, scoped apps, integrations, and plugins. /li liOwn technical design authority for platform‑wide decisions; chair or lead a platform governance forum as needed. /li /ul h3Delivery enablement development pipeline management /h3 ul liManage and optimize the ServiceNow development pipeline end to end, including demand intake and prioritization (with portfolio/demand governance stakeholders), release and deployment management across environments, and dependency and risk management, including cross‑team impacts and operational readiness. /li liImplement and continually improve transparent delivery metrics (throughput, lead time, release quality, defect leakage, platform stability indicators). /li /ul h3DevOps / CI‑CD and engineering practices /h3 ul liApply DevOps principles to ServiceNow development and operations, including automated build/test/deploy practices, versioning and promotion controls across environments, standardized release gates and rollback/contingency approaches. /li liChampion repeatable engineering practices that improve speed without compromising stability, security, or control. /li liOwn platform roadmap for upgrades, patching, vulnerability remediation, and feature adoption aligned to enterprise priorities. /li liOversee environment strategy (dev/test/UAT/prod), data refresh policies, and release calendars. /li liGovern integrations and technical dependencies (identity, monitoring, CMDB data sources, discovery, event management, and enterprise systems). /li liActively manage technical debt: identify, quantify, prioritize, and drive remediation plans. /li liServe as the primary technical authority for ServiceNow across the enterprise—setting direction, resolving cross‑domain issues, and ensuring coherent design. /li liGuide internal teams and external implementation partners through standards and oversight without being a single‑point developer. /li liProvide coaching and enablement to administrators, developers, and platform contributors; ensure clear handoffs and operational readiness for go‑lives. /li /ul h3Required Qualifications Experience /h3 ul liStrong hands‑on experience in ServiceNow platform administration and architecture in complex environments. /li liProven experience operating and governing enterprise platforms in large, global organizations (multi‑region, multi‑team, multi‑vendor). /li liSolid understanding of ITSM and ITOM landscapes, including how platform design choices affect process performance, operational outcomes, and data quality (especially CMDB‑related dependencies). /li liDemonstrated experience with DevOps practices, CI/CD pipelines, and release management in an enterprise setting (risk‑managed delivery, standardized controls, measurable quality). /li liAbility to balance speed of delivery with platform stability, security, compliance, and control—and to communicate trade‑offs clearly to senior stakeholders. /li liStrong stakeholder management skills: able to influence decisions across product/process owners, security, operations, and partners. /li liExcellent communication skills (written and verbal), capable of producing clear standards, decision records, and technical guidance for broad audiences. /li /ul h3Preferred Qualifications /h3 ul liServiceNow certifications such as: ul liCSA (Certified System Administrator) /li liCIS (Certified Implementation Specialist) in relevant areas /li liCAD (Certified Application Developer) /li /ul /li liExperience in regulated or security sensitive environments (e.g., strong audit requirements, strict segregation of duties, sensitive data constraints). /li liExperience working with global teams across regions and time zones, operating within a follow‑the‑sun or distributed delivery model. /li liExposure to enterprise portfolio management and demand governance models (e.g., prioritization frameworks, value‑based roadmaps, intake controls). /li liExperience with platform observability and performance management (monitoring strategy, KPI/SLO thinking, operational dashboards). /li liExperience in Agile delivery, such as serving as a Scrum Master or applying Agile foundations, where relevant to iterative enhancement cycles. /li /ul h3Our commitment to Diversity Inclusion /h3 pAt Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law. /p pCampari Group believes that fair compensation and equal opportunities are crucial for employees’ well‑being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection. /p /p #J-18808-Ljbffr