PpJoin to apply for the bCRM Salesforce Specialist /b role at bGenerali Employee Benefits - GEB /b /p pThe bCRM Salesforce Specialist /b handles daily operations and contributes to new initiatives on GEB’s Salesforce platform. The incumbent works with and reports to the CRM Salesforce Manager and cooperates with other colleagues in the Operations area, such as Business Analysts and IT, as well as business departments that actively work in Salesforce – focused on Sales teams, Marketing Distribution, and Network Management and Partnerships. /p h3Responsibilities /h3 ul liAdvanced Salesforce administrator skills, such as creating/maintaining users, fields, objects, validation rules, flows, approval processes, reports, dashboards, and security setup, including SSO /li liDemonstrate proficiency in Salesforce development, understanding and modifying existing Apex classes, Lightning components, Visual Force pages, Aura, triggers, and SOQL scripts /li liManage development and deployment workflows using Azure DevOps, including branch creation, code commits, pull requests (PRs), and deployment of Salesforce metadata to target environments /li liCapture and translate business requests into clear specifications to aid design, coding, and testing of Salesforce /li liDefine and optimize business processes aligned with Salesforce and integrated systems in areas such as Sales, Marketing, Distribution, Communication, Network Management, Underwriting, Client Services, Data Management, and Compliance /li liBusiness support (in ticketing system) and creation of documentation in dedicated tools (Jira, Confluence), including generation and updating of training and enablement content as new features/functionality are introduced /li liEngage proactively with business owners and key departments, meeting with them if required, and hosting or supporting plenary (training) sessions /li liProactively identify system and process improvements, make actionable recommendations, and drive implementation /li liSupport all Salesforce integrations, tools, and third‑party applications /li liReduce Technical Debts and ensure up‑to‑date organization security and configurations by monitoring Release Updates, Health Check, Portal Health Check, Feature Retirement Digest, license usage, user audit activities, API usage, and storage usage /li liImprove standardization and adoption of common practices, new tools, and integrations. Introduce new Salesforce features/functionality and provide recommendations for improvements. Build standard reports and dashboards in Salesforce to track, manage, and provide insights on KPIs /li liProvide operational support and consultation on strategic projects and initiatives /li liManage relationships and prioritize tasks with external development partners and vendors, including app/tool identification and license management /li /ul pThe above list is not limitative and may be amended/adapted at any time by the Employer, at its own discretion, in accordance with the business needs. /p h3Requirements /h3 ul liExcellent interpersonal and communication skills to effectively collaborate and convey information. Strong customer service skills for providing end‑user and business owner systems support /li liCapable of challenging business requirements and proposing efficient technical solutions or alternatives. Ability to understand the needs of the business and translate them into actionable plans /li liStrong sense of commitment and responsibility in handling tasks and projects. Willingness to take ownership and deliver results /li liAbility to communicate complex technical concepts to non‑technical stakeholders clearly and understandably /li liA flexible approach to work, with a positive attitude and a collaborative nature. Valued for being supportive and enjoyable to work with /li liOutstanding analytical, problem‑solving, and organizational skills: proficient in estimating and planning client requirements, delivering high‑quality outcomes within tight deadlines. Skilled in managing multiple topics while keeping stakeholders' information needs in mind /li liAbility to lead and motivate colleagues, creating a structured and innovative work environment. Proven track record of providing guidance and support to team members /li liSelf‑starter with a proactive attitude, keen on taking initiative, and open to learning /li liCapable of critically evaluating information from multiple sources, reconciling conflicts, and translating high‑level information into details and vice versa /li liDemonstrated ability to meet deadlines, prioritize simultaneous requests, and manage both lateral and upward interactions /li liMinimum 4 years of experience in a similar role within an international environment /li liMaster’s degree in business, engineering, science or IT‑related studies /li liProven experience and expert‑level understanding of the Salesforce product suite, with certifications in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Pardot /li liAbility to work in a multi‑cultural environment and effectively communicate with remote locations /li liFamiliarity with Agile development processes /li liProven record of accomplishment as a Salesforce consultant and/or developer, along with experience in a B2B environment, is considered an asset. /li liWillingness to travel occasionally as required by business needs /li liFluent in English, any other language would be considered an asset /li /ul pThis is a permanent and full‑time position, based in bAssago /b (close to Milan, Italy). /p h3Company Profile /h3 pGEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social Governance journey. Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures). /p pThe GEB Business Service Centre (BSC) in Assago, Italy, is a service company that will be primarily focusing on providing services to our clients and network partners and support the overall division activity. /p h3Seniority level /h3 ul liEntry level /li /ul h3Employment type /h3 ul liFull‑time /li /ul h3Job function /h3 ul liGeneral Business and Information Technology /li /ul h3Industries /h3 ul liInsurance and Financial Services /li /ul pReferrals increase your chances of interviewing at Generali Employee Benefits - GEB by 2x /p pGet notified about new Customer Relationship Management Specialist jobs in bAssago, Lombardy, Italy /b. /p /p #J-18808-Ljbffr