Ph3Overview /h3 pFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. /p h3Job Purpose /h3 pAs a passionate Brand Ambassador and being part of a diverse team, you will contribute in ensuring an excellent experience and service to our customer, transmitting the Brand identity and values. /p h3Responsibilities /h3 ul liGreet clients in a warm, engaging with them to deliver a professional, efficient and friendly welcome; /li liSupport handling the flow of customers to ensure their in store experience, even and especially at peak times, making them felling at their ease and entraining them with conversation of interest to them; /li liProvide tours of the store, displaying extensive familiarity with its history and interior décor /li liSupport the store management in making sure there is adequate coverage of the store entrances; /li liWelcome each customer on a one-to-one basis with utmost courtesy and becomes familiar with their names and acknowledges them by name; /li liProvide assistance to Client Advisors during their selling ceremony; /li liHandle all basic queries/problems and refer complaints as appropriate; /li liParticipate in the organization of in-store events, satisfy customer requests, even the most unusual ones, and coordinate special moments for guests, always in collaboration with the Store Manager and store colleagues; /li liRespond to special requests from customer with unique needs and follow up to ensure satisfaction. /li liConstantly displays outstanding communication and guest relations skills /li liRecord and update relevant customer information on the CRM systems; /li liContribute to ensure a high level of security and is attentive to prevent product thefts. /li /ul h3Knowledge And Skills /h3 ul liPassion for human relations and experience of building a long-lasting relationship and curating guest experiences required /li liProblem solving, curiosity and interest in luxury/fashion, art and design /li liBeing able to work in team as well as alone /li liExcellent communication and interpersonal skills /li liKnowledge and familiarity of local area and entertainment to make guest recommendations /li liPrevious spa, hotel, residential experience in a luxury setting preferred /li liFluent spoken English. Other languages will be desirable /li /ul pJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. /p pPrada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. /p /p #J-18808-Ljbffr