STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market.
Non aspetti a candidarsi dopo aver letto questa descrizione: per questa opportunità è previsto un elevato volume di candidature.
We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers.
As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.Key Responsibilities and QualificationsPre‐sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;Post‐sales customer support via phone, e‐mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;Management of B2C contacts in the various marketplace platforms, in compliance with KPI;Processing product returns and replacements;Collection and management of any complaints and claims;Management reported problems and shared them with the various company departments;Native‐level proficiency of French and German is required, both spoken and writtenProfessional proficiency in Dutch/English and Italian is considered a plusMinimum experience gained in customer service activitiesGood use of PC.
SAP/SALESFORCE knowledge is preferredStrong speaking xrdztoy and communication skills;Ability to listen and empathize;Problem‐solving skills;Mindset and Intrapersonal SkillsService and service‐oriented mentality, in particular towards private customers;Sales aptitude and reliability;Ability to communicate and present on various channels;Structured, organized, and able to manage complex processes.The recruitment process is open to candidates of all genders (D.lgs.
198/2006).