Description
:
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities:
1. Operates as a back up financial center leader within a market
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world class client experience environment
5. Manages market-level initiative prescribed by market leaders
6. Drives operational excellence
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
7. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
8. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
9. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
10. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
11. People Manager & Coach: Knows and develops team members through coaching and feedback.
12. Financial Steward: Manages expenses and demonstrates an owner’s mindset.
13. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
14. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Skills:
15. Coaching
16. Customer Service Management
17. Customer and Client Focus
18. Performance Management
19. Talent Development
20. Business Operations Management
21. Recruiting
22. Result Orientation
23. Risk Management
24. Sales Performance Management
25. Inclusive Leadership
26. Leadership Development
27. Prioritization
28. Problem Solving
29. Referral Management
Required Qualifications:
30. 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
31. Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
32. Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
33. Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
34. Proven record of balancing risk and making sound decisions while achieving business goals
35. Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
36. Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
37. Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
38. Proficiency in computer skills and professional programs (for example, Microsoft Office)
39. Must be able to work weekends and/or extended hours and travel to any financial center within the defined market
Desired Qualifications:
40. 1+ years of management experience including hiring, coaching and developing direct reports
41. Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
42. Bachelor’s Degree in related field
43. Bilingual (fluent verbal and written)
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40