Overview We are looking for a passionate and detail-oriented Digital Engagement Specialist to join our Digital Engagement & Loyalty team at the Global Headquarters in Milan, Italy.
You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients.
Your Impact As a Digital Engagement Specialist, you will play a pivotal role in driving seamless data‑driven communication across multiple channels, ensuring best practices to maximize engagement and conversion.
Activities
Support the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimisation.
Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints.
Oversee the email communication production process in collaboration with external agencies and internal stakeholders.
Manage campaign reporting and analytics to drive improvements with a test, learn & scale‑up approach.
Ensure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience.
Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements.
Activate and test new digital channels to expand communication opportunities and improve customer reach.
Lead and support the execution of innovative digital projects aimed at strengthening customer engagement and business results.
Qualifications
Minimum of 3 years of experience in CRM, digital marketing, or clienteling roles.
Strong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools.
Experience in coordinating external agencies and cross‑functional stakeholders.
Solid analytical skills with the ability to interpret campaign performance data and translate insights into actions.
Familiarity with marketing automation platforms, customer journey design, and A/B testing approaches.
Strong project management skills with the ability to handle multiple priorities and deadlines.
Knowledge of digital trends, customer engagement best practices, and competitive landscape.
Fluent in Italian and English.
We Would Appreciate a Person Who Is
A determined, agile, curious, engaging and creative approach to work.
Highly organized and able to manage multiple tasks simultaneously.
Previous experience working in a middle‑to‑large sized company and collaborating with different teams is nice to have.
Able to build meaningful relations across multiple departments, with a strong focus on team‑work.
How To Apply
To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website.
When applying, please attach your CV and any other relevant supporting documents.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin colour, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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