Mcqueen client advisor (part-time 24hrs/week)

The McQueen Client Advisor (PART‑TIME 24hrs/week) will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience. With full accountability for meeting KPIs set through a personalized client experience and cross‑selling of products, the client advisor will take full ownership of the exclusive relationships of the McQueen clientele.

• Demonstrate the desired McQueen behaviours.
• Provide an exceptional client experience by greeting, listening, and assisting clients to exceed their needs, demonstrating excellent product knowledge as well as knowledge of McQueen history and heritage.
• Engage clients in discussions about general fashion trends and developments in the luxury market, showing passion for fashion and luxury products.
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
• Contribute to the visual display of the products in accordance with McQueen visual standards.
• Ensure store functional maintenance and appropriate product levels on the sales floor, in line with corporate policies and procedures.
• Adhere to company grooming standards in accordance with McQueen policies.
• Be driven to exceed individual financial targets and maximize personal sales performance, contributing to the overall store success.
• Actively pursue cross‑selling opportunities, utilizing all product categories available in the store.
• Maintain and develop client relationships through a custom‑made approach and with the support of CRM and digital tools.
• Strengthen client loyalty by participating in the department or store’s client‑eling initiatives.
• Constantly strive to stay updated on product knowledge, sales techniques, client services, and company policies and procedures.
• Operate with the highest level of care and respect for the product.
• Act in compliance with company procedures on operational guidelines, stock procedures, cash activities, inventory, logistics, and all main reporting activities requested by head office, ensuring that company policies and procedures are proactively executed.

• Proven experience in a similar role within fashion retail companies.
• Fluency in Italian and English.
• Proven ability to drive and exceed individual and store KPIs.
• Excellent commercial awareness.
• Team‑player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Customer‑centric approach and an entrepreneurial spirit.
• Ability to work in a fast‑moving and dynamic environment.
• Luxury product knowledge.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and helps us adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.