Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.
Job Description:
The Executive Assistant Manager assists the General Manager. He/she provides the General Manager with information of all the departments. The Executive Assistant Manager is responsible for keeping a perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues and controlling costs and the highest comfort and satisfaction for guests.
In charge of Rooms Division, Front Office, Housekeeping, Guest Experience, Public Relations and SPA. Furthermore, provides functional assistance to the Food and Beverage operation, coordinating functions and activities with the department heads as appropriate.
Duties and responsibilities:
Assist the General Manager in the day to day operations and in all aspects of the business planning
Assist General Manager during Morning Meetings or conducts the morning HOD meetings his absence
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels Guest and Reviews surveys
Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process
Regularly update the General Manager on all Operations achievement and key issues
Researches and reviews guest feedback and uses this to inform / manage quality processes and decisions
Supports objectives and strategic goals implementation ensuring proper brand positioning
Work together with HODs to meet and exceed LQA standards, Guest Experience in order to drive operational and service excellence
Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operational effectiveness and the highest level of comfort and satisfaction for our guests.
Performs daily, weekly and monthly property inspections
Ensures property, grounds, physical plant and work areas maintained to standard
Performs sudden audits on rooms and other operating areas
Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures
Manage all operational procedures to grow revenue and to improve service and quality
Responsible for coordination between all departments and controlling their operation with regards to the company’s standards, quality, training, revenues and controlling costs
Develop and implement action plans to maximize performance and profitability
Reviewing best practice internally and externally to support the provision of on-going recommendations to improve guest experience.
Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance
Analyse the market needs and trends and drive strategies that contribute to tangible business improvement
Works with the general Manager in preparation of the strategic plan, and CAPEX projects
Assure efficient operation and cost control
Ensure a visible presence for guests and staff
Develop products and service and ensure they are communicating to the relevant departments
Contribute to short and long organizational planning and drive company initiatives
Meet clients and resolve problems.
Be a role model and contribute for the implementation of the Company Behaviours, Vision and purpose.
Represents the business and the company in a positive and productive manner to media and the community
Requirements :
Proven experience in luxury hospitality, preferably in 5-star hotels
Strong knowledge of hotel operations and quality standards
Familiarity with property management systems
Solid leadership skills and ability to manage, motivate and inspire team
Excellent organizational and communication abilities
Fluency in English; additional languages are a plus
Attention to detail and commitment to excellence
What we offer:
Seasonal contract
Accommodation available
Meals provided (1 euro per day)
Career growth opportunities within the company
Dynamic and collaborative work environment
Ongoing training and access to professional development courses