Operational Quality Specialist
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Location
o Milano (Basiano)
o Trento (Arco)
o Trento (Rovereto)
Contract type
o Full Time
Departments
o Operations
Do you want to contribute to our Operational Quality team?
We are looking for a Operational Quality Specialist to join our Quality and Continuous Improvement department.
YOUR CHALLENGES WILL BE:
* Implementing and monitoring quality control processes across various operational areas
* Providing training and guidance to operational staff on quality protocols and best practices
* Investigating and resolving customer complaints and operational issues related to quality
* Collecting and analyzing data to track operational performance and quality trends
* Generating quality and KPI reports and present findings to management
WHO YOU ARE:
* You hold a bachelor’s degree
* You are fluent in English.
* You are proficient with Microsoft Office
* You preferably know Power BI or QlikView
* You have analytical mindset with excellent attention to detail
* You have effective communication and interpersonal skills
* You are able to work collaboratively in cross-functional teams
* You have problem-solving skills with a proactive approach to process improvement
* You have open-mindedness, flexibility, curiosity, and creativity
* You have a good dose of common sense