Ph3About Us /h3 pFlutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe Africa (SEA) region, featuring iconic brands like Sisal, Snai and PokerStars. It is a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market. /p h3Your team /h3 pThe Customer Care Transformation team’s mission is to improve the omnichannel customer experience through unparalleled customer service and a strong customer‑listening program. The team monitors quality, ensures process adherence, and leverages customer feedback. It also coordinates projects and initiatives to support the achievement of strategic business objectives. /p h3Your role /h3 pAs bCustomer Experience Operations Manager /b, you will lead the online experience, ensuring all digital touchpoints deliver a seamless, high‑quality journey. You will drive the optimization and consistency of web and app content, tailor experiences for different customer segments, and continuously enhance usability and engagement through data‑driven insights, competitor analysis, and controlled web or app experiments. You will collaborate with the Product Team and CVM to ensure a cohesive and engaging player journey across all online channels. /p h3What You’ll Do /h3 ul liCollaborate closely with Online and Retail Customer Experience team to ensure consistent CMS content on all Snaitech touchpoints. /li liAct as a key liaison between CMS operations and Customer Experience, Acquisition and CVM teams, proactively identifying and resolving issues that may impact usability, content accuracy, or brand consistency. /li liEnsure alignment between CMS updates and customer experience standards, validating that changes meet both digital and in‑store requirements before and after release. /li liManage Content Management System (CMS) for our website, apps and in‑store digital touchpoints. /li liManage personalized content for the site/apps and in‑store digital touchpoints on the different targets/personas according to Content Playbook. /li liValidate and monitor accuracy, consistency, and functionality of website/app content and in‑store digital touchpoints (texts, images, links, metadata) during UAT and post go‑live. /li liManage Snaitech communities, maximizing engagement and ensuring that the content complies with internal policy. /li liRun controlled experiments (e.g., A/B tests, simulations, proof of concept) to explore new content formats and features, improving player experience. /li liTrack digital interactions, identify friction points, and implement improvements to enhance both usability and customer satisfaction. /li liMonitor and analyze competitor online experiences to inform best practices and improve the player journey. /li /ul h3What You’ll Bring /h3 ul li7+ years of experience in digital, CMS or online operations, ideally within gaming, betting, or entertainment sectors. /li liStrong understanding of customer journeys and the ability to identify pain points and opportunities to enhance engagement and satisfaction. /li liExperience managing online content, product and promotional materials with a focus on accuracy, consistency, and brand alignment. /li liAnalytical mindset with the ability to leverage data, competitor insights, and customer feedback to drive continuous improvement. /li liExcellent project management and organizational skills, able to coordinate multiple initiatives and experiments simultaneously. /li liCollaborative approach with experience working across teams, including Product, Marketing, and Sales, to deliver a seamless omnichannel experience. /li liCustomer‑focused mindset, with creativity and problem‑solving skills to design engaging and personalized online experiences. /li liStrong communication skills in English (fluency required) and additional languages as a plus, to convey ideas clearly and influence stakeholders. /li liMaster’s degree in Business, Marketing, or a related field. /li /ul h3Why choose us /h3 ul liA dynamic environment within the world’s largest online gaming group. /li liOpportunities for learning, growth and cross‑country collaboration. /li liMeal allowance. /li liSupplemental Health Insurance. /li /ul h3Choose Us Also For /h3 ul liAn inclusive work culture and access to our Diversity Inclusion initiatives. /li liWell‑Being Support: meditation courses, online medical services and counselling with certified coaches and psychologists. /li liLearning Development: training platforms, workshops, conferences, and our FlexiLearning program (4 hours per month dedicated to learning). /li liParental Leave Packages offering additional financial and practical support. /li liVolunteering during working hours. /li /ul h3Much More About Us /h3 ul liHave a look at our amazing blog Inside: hear directly from our employees at the following link: Inside. /li liReviews and comments from our Glassdoor and Indeed pages. Put yours! /li /ul h3Equal Opportunity /h3 pFlutter SEA is an Equal Opportunity Organization. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. /p /p #J-18808-Ljbffr