Ph3Job TitleTechnical Support Specialist - Image Guided Therapy Devices Job Description /h3 pPhilips is a global leader in Interventional Guided Therapy Devices. The bIGT-D International /b team covers all markets bexcept North America and Japan /b, with a business model split between: /p ul lib60% Direct Sales /b /li lib40% Distributor Sales /b /li /ul pThe bField Service Team /b is organized around bIGT-D Modality Managers or Technical Support Specialists /b, who have a broader scope than local Field Service Engineers (FSEs). /p h3Your role: /h3 h3Technical Installation Support /h3 ul liAct as bTier 2/3 support /b for Market IGT-S and Distributor FSEs. /li liSupport bProject Managers /b in creating bpicking lists /b for installations. /li liConduct bpre-installation visits /b across international markets. /li liExecute bcomplex installations /b, bField Change Orders (FCOs) /b, and brepairs /b. /li liRamp up bremote connectivity /b and bFirst Time Right (FTR) /b installations in your region. /li /ul h3Training Certification /h3 ul liProvide btechnical training /b to IGT-S and Distributor FSEs. /li liCertify cross-trained IGT-S and Distributor FSEs for installations. /li /ul h3Sales Customer Support /h3 ul liOffer btechnical sales support /b to Sales Managers. /li liDeliver bpreventative maintenance /b, bmodifications /b, and btechnical service /b. /li liManage bcustomer relationships /b through timely communication and service delivery. /li /ul h3Escalation Quality Management /h3 ul liElevate severe escalations to bSenior Leadership /b (BU and Market). /li liConduct broot cause analysis /b and initiate bcorrective actions /b. /li liEnsure baccurate service records /b, especially for test results and complaints. /li liSubmit timely reports, job sheets, expense claims, and other documentation. /li liHandle both safety and non-safety related complaints, utilizing escalation processes and/or problem management, with a demonstrated sense of urgency to improve customer satisfaction. /li /ul h3You are the right fit if you have: /h3 ul libBachelor's degree in Electronics /b, preferably in bMedical Devices; /b /li libField service experience /b, ideally in bmedical imaging; /b /li liStrong bIT knoledge /b: hardware, OS, networking; /li liExcellent bEnglish communication skills; /b /li liAbility to workb independently and collaboratively; /b /li liWillingness to btravel internationally /b (up tp 40%); /li liBased in bItaly /b, preferably in the North but not mandatory. /li /ul h3How we work together /h3 pField roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. /p h3About Philips /h3 pWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. /p ul liLearn more about our business. /li liDiscover our rich and exciting history. /li liLearn more about our purpose. /li /ul pIf you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. /p p#LI-EU /p p#ImageGuidedTherapy /p /p #J-18808-Ljbffr