Program and National Test Center CoordinatorUMGC Europe, Overseas Contingent III, Full-Time 100% FTE, Grade 003, Location: Vicenza, Italy.The Program and National Test Center Coordinator serves as the on‐site representative of the Azienda riservata, providing academic, administrative, and testing support services, community outreach, and customer relations. The coordinator works as a front‐line staff member delivering quality services to students and engaging with the community. This position reports directly to the Site Lead (SL) or to the Assistant Director (AD) if no Site Lead is assigned. The coordinator must work effectively with the AD, the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. Occasional evening/weekend hours; travel may be required.Key Responsibilities Provide superior customer service as an advocate and advisor throughout the academic cycle, using in‐person visits, telephone, e‐mail, and videoconferencing.Promote and support localized UMGC services including hybrid classes, testing services, and university‐sponsored events.Perform operational and administrative duties to ensure offices and test centers are properly maintained in accordance with test agency standards.Maintain and expand knowledge of UMGC systems, including Salesforce, PeopleSoft, and other university‐sponsored systems.Document all student contact in UMGC's Customer Relations Management System and schedule appropriate follow‐up activities.Maintain a positive relationship with the Education Services Officer (ESO), specialists/counselors, military partners, and equivalents, and provide periodic briefings to update military representatives on UMGC programs.Organize and participate in local outreach activities such as Education Fairs, Open Houses, Semester Start‐ups, Student Appreciation Days, Local Graduations, and other events, professional