PThe Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering/building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems. /ppbr/ppYou work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories. /ppbr/ppThe main duties: /ppbr/pulliBuild a strong and trustful relationship with customer and stakeholders; /lilioffer technical support to customers with a focus on design and Features Benefits; /liliInfluence purchasing demands; /liliTraining to customer, end user, consultants, specifiers of FP; /liliCommercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems; /liliBuild a specification and quotation pipeline /liliProvide technical support to customers and specifiers for water based product range /liliOrganize and provide training and seminars /liliMaintain strong contacts with system stakeholders (for example end users, engineers insurers) to provide assistance and work towards getting Viking products specified /liliWork closely within the technical support team in EMEA /li /ulpbr/ppFurthermore, you will have the following duties: /ppbr/pulliBuild a specification and quotation pipeline /liliAssist our customers in complex projects to identify the systems and products they require /liliProvide technical support to customers and specifiers for water based product range /liliProvide technical support to colleagues with accurate technical information /liliOrganize and provide training and seminars /liliProvide on-site assistance to customers as necessary /liliMaintain strong contacts with system stakeholders (for example end users, engineers insurers) to provide assistance and work towards getting Viking products specified /liliWork with our product management team to define our product offering and manage our local product approvals /liliWork closely within the technical support team in EMEA /liliWork closely with the sales, operations and marketing department to launch new products /liliParticipate in Standards Committees and Trade Association and drive the development of the sprinkler industry /liliDefine and realize solutions for local standards / regulations /li /ulpbr/ppIdeally, you are based in Milan area (Viking Italy office is in Milan). The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well. The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan. /ppbr/ppbQualifications and experience: /b /ppbr/pulliBackground in technical / business development within the fire protection or related business /liliEngineering background (Mechanical/ Electrical/ Electronical) and understanding for the jargon within the contracting business /liliGood knowledge of Fire protection rules, experience in the design of systems would be an assets /liliKnowledge of special hazards engineering is nice to have /liliPrefab/pipework installation experience is desirable /liliProven technical skills, experiences /liliItalian and English languages are a must, French language skills would be an advantage, but are not a pre-requisite /li /ulpbr/ppbPersonal characteristics: /b /ppbr/pulliYou have a helicopter perspective, able to prioritize and get things done /liliYou are well presented, enthusiastic with the drive to succeed in a competitive but developing market /liliYou are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods /liliYou are able to build strong relationships and networks through trust and integrity /liliYou are a self-starter, well organized, able to prioritize and you get things done /liliYou are a listener and able to influence, motivate and convince when needed /liliYou are result oriented and have a strong sense of commitment to deliver /li /ul pbOur offer: /b /ppbr/ppStable company: for over bthree decades /b, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged /ppstronger. Be part of a team that values tradition, experience, and unwavering commitment. /ppbr/ppPackage: we offer bcompetitive compensation /bthat recognizes your expertise and dedication. /ppbr/ppGreat place to work: we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure /ppcombined with the warmth and support of a tight-knit family. bGrow your career /b with us, collaborate across borders, and enjoy the badvantages /b of a truly binclusive and nurturing environment /b. Apply now and become part of our extraordinary journey! /ppbr/ppbContact information: /b /ppIf you are interested in this position, please send your Curriculum Vitae and cover letter in English to /p