Job Description\nTechnical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.\nIn This Role, Your Responsibilities Will Be:\nCreate and route technical issues for all customersHandle inbound technical support requests (Phone, Email, Web).\nValidate customer entitlements and approve exceptions for unentitled customers.\nDispatch out-of-TSR scope technical issues to the appropriate support group.\nCreate and manage customer data records within our applications to ensure proper data integrity.Resolves technical issues for customers across all account tiersResolve customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.\nEscalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.Captures and documents knowledge to enable self-service resolutionLearn and adopt Knowledge‑Centered Service (KCS) methodology.\nEnable customers to self‑serve by creating and editing Knowledge based articles.Who You Are\nYou readily action new challenges without unnecessary planning.\nYou persist in accomplishing objectives despite obstacles and setbacks.\nYou effectively communicate in various settings: one‑on‑one, small and large groups, or among diverse styles and position levels.\nFor this Role, You will NeedTechnician‑level education in engineering or a science‑related field such as IT, electronic engineering, automotive, manufacturing support, or other.\nOr currently pursuing a bachelor’s degree in an engineering or science‑related field OR having 1+ year of experience working in a Technical Support position.\nIntermediate or advanced English and Italian, oral and written.Preferred Qualifications that Set You ApartCommunication – Convey information and ideas clearly and concisely to individuals.\nProblem Solver – Responds quickly to resolve customer problems; integrates information from disparate sources to identify underlying causes and find creative solutions; keeps customers informed and provides feedback on actions taken.\nTechnical – Familiar with electronic circuit design concepts and basic electronic instrumentation; understanding of essential networking principles and equipment; basic knowledge of programming languages; strong understanding of technical elements required to solve low‑complexity issues; basic understanding of core products to solve mid‑complexity issues with the help of others.\nAssimilates information quickly – Reads and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.\nCollaborative – Team oriented with the ability to effectively collaborate with peers; leverages others’ skills and gains their support by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.\nCustomer Focus – Uses understanding of customer needs and the organization’s customer service practices to set priorities, make decisions, and take actions that create customer satisfaction.Our Culture & Commitment to You\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.\nThe philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.