Ph3Overview /h3 pWe are looking for an bItaly Service Manager /b to drive the service organization’s strategy by implementing processes, KPIs, and standards that ensure operational excellence, strong customer experience, and efficient resource utilization, while leading country-level service projects and supporting the local service organization. /p h3Responsibilities /h3 ul liEnsures supports to all necessary actions to meet NPS targets in the country. /li liOwnership of country’s planning, budgeting, reporting and forecasting. /li liOwnership of country KPI´s, sales gross margin, absorption and key working capital items. /li liDrives and owns the SIOP process for country to meet financial targets. /li liOwns productivity targets for the service business in the country. /li liTeams with Supply Chain team to drive standardization and material productivity, as well as subcontractor’s savings. /li liEnsures required resource level are staffed to execute Service activity in the country, including hiring and training targets. /li liEnsures standards, quality and deadlines are being followed. /li liDrives actions to track and improve service quality. /li liOwns country service performance /li liOwns country subcontractor portfolio development and qualification for service /li liParticipates in the development and implementation of standard processes and tolls as required /li liAnalyses operational KPI's on monthly base and takes imitate actions if needed - discussed in monthly review /li liRe-adjusts pricing of local contracts/labour-rates according to inflation/cost increases /li liRevisits standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required /li /ul h3Qualifications /h3 ul liDeep knowledge about all Service KPIs, understand how they interconnect and how to influence them. /li liBusiness Judgement - understanding the market situation, customer segment, sales potential, and competition in the country. /li liUnderstand customer needs and provide expected services - aligned with financial targets /li liExperience in refrigeration service activities. /li liFully understand the PL structure (from revenue to costs and absorption). /li liDrive change by leading with example, demanding results and create a winning culture. /li liPro-actively take actions to improve local performance and share best-practices. /li liService management – lead projects on country level. /li liStrong communication and service management skills. /li liTime Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams. /li liCustomer and service orientated - as well as a high degree of initiative and resilience. /li liEnglish language – advanced. /li liTechnical Education – leadership /li liMS Office – user knowledge /li liPL, Operational KPI’s, revenue GM, EHS compliance /li /ul /p #J-18808-Ljbffr