Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Assistant Outlet Manager
Location: Aman Rosa Alpina, San Cassiano, Italy
Role Overview
As the Assistant Outlet Manager, you will support the Restaurant Manager in overseeing the daily operations of our dining outlets. You will play a pivotal role in maintaining Aman's ultra-luxury standards, driving team performance, and ensuring guest satisfaction. This role requires a blend of administrative oversight, staff mentorship, and high-level floor management.
Key Responsibilities
* Operational Leadership: Supervise the daily operations of the outlet, ensuring service is seamless, sophisticated, and consistent with the Aman brand.
* Team Management: Lead, motivate, and train the service team. Assist in scheduling, performance appraisals, and fostering a positive, professional work culture.
* Guest Relations: Act as a senior point of contact for guests, handling complex inquiries and VIP requirements with diplomacy and grace.
* Quality Control: Monitor service and food quality consistently, providing real-time feedback to the team to ensure perfection in every detail.
Requirements & Qualifications
* Experience: Minimum 2–3 years of management or supervisory experience in a luxury F&B environment (5-star hotel or Michelin-starred restaurant).
* Languages: Fluency in English and Italian is essential. Professional knowledge of German is a significant advantage.
* Skills: Strong leadership, organizational, and problem-solving abilities. Proficiency in POS and reservation systems.
* Education: A degree in Hospitality Management or a related field is preferred.
* Attributes: A refined professional presence, excellent emotional intelligence, and a deep passion for high-end gastronomy.