Level 2 Desktop Support to End Users on a professional level.
Contact us directly if you have any questions about this open job position
- 2+ years of experience as a Deskside Support Technician
- Good knowledge of Windows 10, MS Office suite & 0365
- Familiar with ticketing system
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Good English and Italian language
- Customer-oriented approach
Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.
Responsibilities
- Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
- Install, configure, image, and reimage PCs, laptops, and mobile devices as needed. Participate in project rollouts and deployments
- Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
- Troubleshoot and support peripherals such as printers, scanners, and external drives.
- Maintain a professional, approachable demeanor while working directly with users/customers onsite.
- Follow established processes for hardware disposal and secure data destruction.
Location: Milan (fully onsite)
Employment contract: 1-year fixed-term (with the possibility of transformation into permanent)
Be part of us
- Buddy program
- Internal career development program
- International job opportunities
- Onboarding program
- Buoni pasto (Edenred, Sodexo, UP)/ Meal Voucher
I want to be considered for future recruitment. Read more
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