Ph3Customer Success Manager, US, RBS - Strategic Account Services /h3 pMore than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third‑party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast‑forward to the present day, and these third‑party seller products account for more than half of all units sold in our store. /p pAs a Customer Success Manager (CSM) you will be a part of the Strategic Account Services (SAS) Team of Retail Business Services, helping shape and deliver a strategy for managing Amazon Seller Partners. /p pThe SAS Program helps small and medium‑sized businesses on Amazon. Our team of consultants provides strategic advice with a data‑driven, collaborative and customer‑focused approach. We focus on topics such as Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. /p pAs a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. You will also use your analytical know‑how to proactively identify untapped potential of each Selling Partner. /p pGiven the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program, and develop expertise in a focused topic area. You will closely collaborate with Amazon colleagues based in the USA. /p pRegular shift timing for this role is 4 PM to 1 AM IST. /p h3About Amazon /h3 pAmazon strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want—low prices, vast selection, and convenience—Amazon continues to grow and evolve as a world‑class e‑commerce platform. Amazon's evolution from website to e‑commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. /p h3Key Job Responsibilities /h3 ul liManage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. /li liAnalyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize sellers’ potential. /li liImplement and track metrics for recording the success and quality of the sellers in your portfolio, using key metrics to guide your work and uncover hidden areas of opportunity. /li liBuild and execute a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. /li liConduct deep‑dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. /li liSuccess will be measured by the performance of your sellers on input metrics and the impact on creating a great customer seller experience. /li liDevelop a thorough understanding of the Amazon Marketplace ecosystem and manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. /li liConduct regular WBRs and MBRs with sellers, highlight business metric performance, and build action plans. /li /ul h3A Day in the Life /h3 ul liWe fill the gap for sellers by providing consultative services as Amazon experts, collaborating with a fabulous team across the USA to develop our SAS program. /li liWe work with smaller, younger, and more innovative businesses that sell on Amazon, offering consulting on aspects that contribute to faster growth, including support with supply chain, merchandising, selection conversion, and analytics. /li liWe work closely with small and medium enterprises within the Amazon Marketplace to support them in their strategic growth. /li /ul h3Basic Qualifications /h3 ul li2+ years of sales or account management experience /li li2+ years of digital advertising and client‑facing roles experience /li liExperience with Excel /li liExperience analyzing data and best practices to assess performance drivers /li /ul h3Preferred Qualifications /h3 ul liExperience analyzing key open issues and resolution metrics for each of the managed accounts /li liExperience in relationship management within technology, start‑ups, or SaaS platforms /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr