DescriptionTechnical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. In This Role, Your Responsibilities Will be:Creates and routes technical issues for all customers Handle inbound technical support requests (Phone, Email, Web).Validates customer entitlements and approves exceptions for unentitled customers.Dispatch out-of-TSR scope technical issues to the appropriate support group. Create and manage customer data records within our applications to ensure proper data integrity. Resolves technical issues for customers across all account tiersResolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.Captures and documents knowledge to enable self-service resolution Learns and adopt Knowledge-Centered Service (KCS) methodology. Enables customers to self-serve by creating and editing Knowledge based articles. Who You Are: You readily action new challenges, without unnecessary planning. You persist in accomplishing objectives despite obstacles and setbacks.You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. For this Role, You will Need:Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position. Intermediate or advanced English