PpClose Inclusive Collection Job Postings Notification /pp"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off." /ppPark Hyatt Milan is seeking an experienced and dynamic Director of Operations to lead hotel operations and ensure the highest standards of service excellence, financial performance, and guest satisfaction. /ppReporting directly to the General Manager, the Director of Operations oversees all key operational areas, including the Rooms Division, Food Beverage, and Spa. The role plays a critical part in driving strategic initiatives, operational efficiency, and team engagement, and acts as the General Manager’s deputy when required. /ph3Key Responsibilities /h3ulliLead and coordinate the daily operations of Rooms, Food Beverage, Spa, and back-of-house areas /liliEnsure exceptional standards of service, quality, hygiene, and safety throughout the hotel /liliCollaborate closely with Department Heads to implement operational strategies and objectives /liliContribute to the hotel’s strategic and business planning and define annual revenue targets /liliOversee budgeting, cost control, payroll management, and productivity improvement initiatives /liliIdentify and develop opportunities to drive revenue growth and operational performance /liliMonitor guest satisfaction and implement continuous improvement actions /liliSupport recruitment, performance management, training, and talent development activities /liliFoster a positive, inclusive, and results-driven workplace culture /liliEnsure full compliance with company policies, brand standards, and legal requirements /li /ulh3Qualifications /h3pProven experience in a senior operational leadership role (Director of Operations or equivalent) within luxury hospitality /ppStrong expertise in both Rooms and Food Beverage operations /ppDemonstrated leadership skills with a hands-on, strategic mindset /ppSolid financial acumen and experience managing budgets and KPIs /ppExcellent communication, organizational, and interpersonal skills /ppStrong problem-solving ability and commitment to continuous improvement /ppFluency in English is required; knowledge of Italian is an advantage /ph3Benefits /h3ulli12 free nights per year of service across Hyatt Hotels worldwide /liliEmployee and Friends Family rates across Hyatt Hotels worldwide /liliDry cleaning of business clothes /liliComplimentary meals on duty /liliContinuous Learning Development opportunities /liliStaff celebrations /liliSettling the costs of urban public transport - ATM Milano /li /ul /p #J-18808-Ljbffr