Role: Committed to develop your career in IT within large corporations?\nKeen on customer support?\nWilling to work within an international working environment? Join our company as an Senior L2 Onsite IT Technician to provide advanced technical support to end users at our customer site. Support PCs, laptops, mobile devices, peripherals, and workplace equipment\nAssist with video conferencing systems, monitors, printers, phones, and projectors\nInstall, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)\nTroubleshoot basic hardware, software, and connectivity issues\nSupport walk-up IT desks or kiosks, when required\nProvide smart hands support for servers, network devices, and site equipment under remote guidance\nHelp with basic router and switch installations\nAssist with datacenter-related tasks and backup activities\nAsset management\nHandle tickets and requests in ITSM systems Location: Milan (city center - fully onsite) Requirements: 2-5 years of IT experience (or equivalent)\nExperience in OS, Apps and H/W installation and troubleshooting depending on project products, Familiarity with ticketing system\nStrong knowledge of Windows 10/11, Office 365, and common enterprise applications\nUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi),\nGood English and fluent Italian\nFamiliarity with Active Directory, Azure AD, Exchange Online, and identity management,\nCommunicative and supportive attitude Benefits: Buddy program\nInternal career development program\nInternational job opportunities\nOnboarding program\nTicket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher Be part of Us:\nHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.