PstrongTextYess builds AI agents for eCommerce. /strong /ppFor thousands of years, commerce was human. Merchants strongknew their customers /strong, understood their needs, andbuilt trust through strongreal conversations /strong. Then came the internet, and strongwe traded /strong stronghumanity for scale /strong. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you. /ppTextYess is here to restore what was lost. We build AI agents that bring back the strongpersonal, conversational shopping experience /strong, but atstrong infinite scale /strong. Through WhatsApp and messaging apps, we help brands sell through tailored, real-time conversations that feel natural, helpful, and human. We're not just automating commerce. strongWe're making it human again. /strong /ppWe work with top brands like Ducati, Pittarosso, Piazza Italia, Doppelgänger, we recently closed a €2.4M seed round, and strongwe're just getting started. /strong /ppstrongThe role: /strong /ppWe’re looking for an strongEnterprise Customer Success Manager /strong to own and grow our relationships with Enterprise clients. /ppYou’ll be the main point of contact for some of our most strategic customers, ensuring they get continuous value from TextYess, achieve measurable ROI, and expand their usage over time. /ppThis is a high-impact role at the intersection of product, sales, and success, with the opportunity to help shape our Enterprise Customer Success function from the ground up. /pulliOwn retention and expansion for Enterprise accounts. /liliEnsure Enterprise customers achieve measurable ROI and long-term success with TextYess. /liliAct as the strategic owner of a small number of high-impact accounts. /li /ulpstrongWhat you'll work on: /strong /pulliLead structured onboarding for Enterprise clients, ensuring fast time-to-value. /liliProactively monitor customer health and act early to prevent churn. /liliBecome a deep product expert and help customers get the most out of TextYess’ features. /liliIdentify expansion and upsell opportunities, collaborating closely with the sales team. /liliGather customer feedback and translate insights into actionable input for product and engineering. /liliCreate and maintain scalable Enterprise Customer Success resources (guides, tutorials, FAQs, playbooks). /liliHelp customers measure, understand, and communicate the ROI of using TextYess. /liliAct as the customer’s internal advocate, representing their needs, pain points, and ideas. /liliLay the foundations for a scalable Enterprise Customer Success team, with the ambition to lead and grow it over time. /li /ulpstrongAbout you: /strong /pulliProven experience of at least 2–3 years in eCommerce. /liliYou’ve already managed complex, high-value customers and feel comfortable owning long-term relationships with multiple stakeholders. /liliStrong communication and relationship-building skills. /liliProactive, structured, and ownership-driven. /liliComfortable in a fast-paced startup environment where priorities evolve quickly. /liliCurious, empathetic, and genuinely excited about helping customers succeed. /li /ulpstrongWhat we expect: /strong /ppstrongWithin days: /strong /pulliLearn our product, ICP, and Enterprise customer use cases. /liliReview existing customers and identify early opportunities to improve adoption and retention. /liliAlign closely with the CEO and Head of Sales Success on priorities and expectations. /li /ulpstrongWithin weeks: /strong /pulliLead onboarding sessions for Enterprise customers. /liliSet up lightweight health monitoring and feedback loops. /liliDeliver quick wins that improve customer satisfaction and product usage. /li /ulpstrongWithin months: /strong /pulliOwn the entire Enterprise customer journey, from onboarding to renewal. /liliBuild scalable Customer Success playbooks and processes. /liliActively contribute to retention, upsell, and expansion strategies. /liliBecome a trusted advisor for customers and a key voice inside TextYess. /li /ulpstrongWhat we offer: /strong /pullistrongSalary /strong: The gross annual salary (RAL) ranges from €45K to €55K. /lilistrongStock Options /strong: You'll receive a highly incentivizing stock options package so that if TextYess becomes a giant company, you can enjoy substantial rewards. We want to make TextYess feel like yours too. /lilistrongInfinite growth and responsibility /strong: We are still at the beginning of our journey, and the challenges ahead are ambitious and meaningful. Your impact will directly influence the success of TextYess. /li /ulpIf all of this sounds like the place where you want to be, shoot an email at — we’d love to chat! /p #J-18808-Ljbffr