Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
As a Service Manager, you’ll join a collaborative and forward-thinking team based in Milan. Together, we work on Product and Service Management for UniCredit Group.
About Your Future Role
In this position, you will :
1. Serve as the focal point for the customer regarding changes/projects assigned and engagement requests related to new products/initiatives in Italy, Germany, and Austria.
2. Manage the entire lifecycle of requests/projects, including acceptance, clarifications, engaging internal structures, and presenting time/cost estimates to the bank.
3. Prepare commercial offers and necessary documentation for projects and changes.
4. Monitor SLAs (Service Level Agreements).
5. Participate in periodic meetings (SAL) with the bank and internal staff (Business Unit/Operations/IT).
What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value :
* Customer-oriented mindset.
* Excellent teamwork skills, even under stress, and collaboration across different company structures.
* Problem solving, autonomy, and proactivity.
* Good command of written and spoken English.
Bonus Skills :
* Knowledge of our main value propositions in the ISSUING, ACQUIRING, and ATM fields.
* Leadership in on-demand engagement of internal stakeholders.
* Knowledge of our change request management tool (ServiceNow).
* Understanding of Change Management processes.
Even if you don’t check every box, your potential and willingness to learn could set you apart.
What’s in it for You ?
* Attractive salary and a competitive benefits package.
* Tech equipment: the latest technology to support your work.
* Join an international team: collaborate with experts across Europe in a dynamic, global environment.
* Grow and develop: gain hands-on experience and structured training through our PayTech University to accelerate your career.
Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and passion for innovation. Learn more about our culture, values, and how we’re shaping the future of digital payments on our Life at Nexi page.
Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: we succeed by embracing our differences and creating a future where everyone can thrive.
Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!
Job Info
* Job Identification 2390
* Job Category Proposition
* Posting Date 07/15/2025, 09:22 AM
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