Job Description
Discover Your Next Opportunity
We are looking for an experienced and enthusiastic Front Desk Agent with a positive attitude and a genuine passion for hospitality to join our team for the 2026 season.
As part of our hospitality team, you will be the first point of contact for our guests, representing the warm and authentic spirit of Borgo Pignano. You will work closely with colleagues and management to ensure impeccable and personalized 5-star service in an international setting.
Key Responsibilities:
• Handle check-in and check-out operations efficiently and professionally
• Deliver guest services in line with Borgo Pignano’s Relais & Châteaux standards
• Assist guests with reservations for on-site experiences and dining
• Monitor, calculate, and record guest billing and charges
• Manage guest requests, feedback, and complaints promptly and courteously
• Collaborate with internal departments to ensure a seamless guest experience
• Maintain up-to-date reports required by management
Reports to:
Front Office Manager
Qualifications
What We’re Looking For
• 2–3 years of experience in a similar role within 4*/5* environments
• Strong guest orientation and problem-solving skills
• Professionalism, discretion, and attention to detail
• Excellent communication and interpersonal skills
• A collaborative team player
• Excellent English (a second language is a plus)
• Emotional intelligence, empathy, and composure under pressure
• Well-groomed and aligned with sustainability values
• Own transport required
• Verifiable professional references
Additional Information
What We Offer
• Mentorship from top hospitality professionals to help the team grow and achieve high standards
• A workplace immersed in the beauty and nature of the Tuscan countryside
• Opportunities for professional development within a luxury and sustainability-driven context
•Wellbeing initiatives and events that foster collaboration and inclusion
•50% discount on food & beverage at our sister hotel (subject to availability)
• A passionate team committed to people’s well-being and talent development
• Shared accommodation
• Staff canteen
• Uniform & laundry service
• Competitive salary range
• Development plans and training on quality assessment and industry regulations
• In-house training on operational procedures and introduction to the Relais & Châteaux standards
Our Commitment to You
At Borgo Pignano, we offer a stimulating and respectful work environment where collaboration, creativity, and personal growth are key values. We embrace each individual in an inclusive setting focused on sustainability and excellence.
We invest in your continuous learning through personalized growth paths and the support of our managers. Join us and contribute to an exceptional gastronomic and hospitality experience in one of Tuscany’s most exclusive locations.
Ready to Join Us?
Send us your CV together with your consent to the processing of personal data pursuant to Regulation (EU) 2016/679 ‘General Data Protection Regulation’ (‘GDPR’) and Legislative Decree No. 196/2003 (‘Privacy Code’), as well as any other applicable provisions on the protection of personal data
Your next chapter could begin here.
We can’t wait to meet you!