Position Overview:
As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical support to end-users. You will have the opportunity to apply your expertise in troubleshooting hardware and software issues, resolving technical problems, and maintaining our IT infrastructure.
Responsibilities:
* Provide technical assistance and support to end-users via various communication channels (e.g., in-person, phone, email, chat) in a timely and professional manner.
* Install, configure, and upgrade computer hardware, software, and peripheral devices.
* Responsible for maintenance and backup of Servers
* Responsible for maintaining Telecommunication system.
* Administer user accounts and access privileges, ensuring appropriate permissions and security measures are in place.
* Monitor and respond to system alerts, ensuring the availability and performance of our IT systems.
* Maintain accurate documentation of technical processes, troubleshooting steps, and user manuals.
* Maintain inventory of internal licenses and track compliance
* Stay up-to-date with industry trends and emerging technologies, proactively suggesting improvements to optimize IT operations.
Requirements:
* Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
* 2-3 years of hands-on experience in an IT support role, providing technical assistance to end-users.
* Proficiency in diagnosing and resolving hardware, software, and network issues.
* Strong knowledge of operating systems (e.g., Windows, Linux) and productivity software (e.g., Microsoft Office Suite).
* Familiarity with network protocols, IP addressing, and troubleshooting network connectivity problems.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
* Strong problem-solving skills and the ability to work effectively under pressure.
* A proactive attitude towards learning and staying updated with the latest industry trends and technologies.
Preferred Qualifications:
* Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
* Experience with virtualization technologies (e.g., VMware, Hyper-V).
* Familiarity with cloud-based services and platforms (e.g., Office 365, AWS, Azure).
* Knowledge of ITIL best practices for incident management, change management, and service desk operations.
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