Senior Account Executive – Italy (Hilton Supply Management) – Job Number: HOT0CI05
Location: Hilton Milan Hotel, Via Luigi Galvani 12, Milan 20124.
Work Locations: Venice or Milan (TBD).
Contract Type: Permanent Contract.
Benefits: Smart Working/Hybrid Working (weekly days to be defined).
Schedule: Full-time.
Brand: Hilton Hotels & Resorts.
Job Category: Supply Management, Procurement, Purchasing, and Receiving.
Position Statement
The role will report to the Director Customer Engagement West & South Europe and work closely with the Regional Procurement Manager Italy and team. Responsibilities include business development and account management of all hotels, driving additional scale and revenue to Hilton.
Responsibilities
- Account Management and Business Development (65%) – visit partner hotels to realize operational savings using HSM's suppliers.
- Serve as the first point of contact for clients in the region.
- Develop and maintain constructive relationships with internal and external stakeholders via in‐person, digital meetings, or telephone.
- Explore opportunities for new and existing customers.
- Engage professionally with hotel stakeholders.
- Find new customers (leads) and excite them for HSM services.
- Onboard new hotels, ensuring they are familiar with our suppliers and purchasing software.
- Perform follow‐up duties.
- Develop and execute account plans for each customer.
- Monitor participation in Hilton Programs to drive scale, savings & revenue.
- Assist customers in understanding product needs, including determining usage and specifications, and seek new/upgraded products.
- Communicate information regularly to customers, hotel purchasing teams, and other departments as needed.
- Produce pricing benchmarks on customer's incumbent suppliers to show HSM's value, including new market trends.
- Keep Hilton Supply Management knowledge up to date.
- Gather required data from Salesforce, records, files, databases, BirchStreet, HSM Customer Portal, and other sources.
- Respond promptly to all enquiries within responsibility areas, ensuring satisfactory resolution.
- Maintain systems and procedural documentation, including contract management across all clients.
- Assist with onboarding process for new customers, including e‐procurement installation, supplier orientation, and kick‐off meetings.
- Review hotel purchases and advise on nominated suppliers.
- Collaborate with multiple data streams to evaluate customer accounts.
- Provide project and general admin support to the Supply Management team.
- Provide training and implementation of Birch Street for new properties.
- Deliver business development and account management presentations.
- Attend departmental meetings related to work assignments and analysis topics.
- Assist with scheduling of meetings, bookings, and conference calls, preparing support materials.
- Research and respond to information requests from customers and management.
- Coordinate with other teams to arrange accurate billing to customers.
- Other duties as assigned.
Qualifications – Minimum Criteria
- Experience in an account management environment with an affinity for the hospitality industry.
- Excellent written and verbal communication skills, including the ability to explain analytical topics.
- Results driven, ambitious, and motivated.
- Strong interpersonal and relationship‐building skills.
- Ability to work under pressure with a flexible approach to handle multiple demands.
- Proficient in Excel and quick to learn new programs.
- Collaborative mindset with departmental colleagues.
- Participate in all necessary training; proactive in requesting training as needed.
- Enthusiastic storyteller passionate about hospitality & F&B industry.
Qualifications/Experience – Minimum Criteria
- Bachelor's degree or equivalent.
- Preferably minimum 12 months experience in a similar role.
- Travel: 30%–40% across Italy.
- Fluent in English.
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